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Native English speakers are the world’s worst communicators
It was just one word in one email, but it caused huge financial losses for a multinational company. The message, written in English, was sent by a native speaker to a colleague for whom English was a second language. Unsure of the word, the recipient found two contradictory meanings in his dictionary. He acted on the wrong one.
Months later, senior management investigated why the project had failed, costing hundreds of thousands of dollars. “It all traced back to this one word,” says Chia Suan Chong, a UK-based communications skills and intercultural trainer, who didn’t reveal the tricky word because it is highly industry-specific and possibly identifiable. “Things spiralled out of control because both parties were thinking the opposite.”
When such misunderstandings happen, it’s usually the native speakers who are to blame. Ironically, they are worse at delivering their message than people who speak English as a second or third language, according to Chong. “A lot of native speakers are happy that English has become the world’s global language. They feel they don’t have to spend time learning another language.”
The non-native speakers, it turns out, speak more purposefully and carefully, trying to communicate
efficiently with limited, simple language, typical of someone speaking a second or third language. Anglophones,
on the other hand, often talk too fast for others to follow, and use jokes, slang, abbreviations and
references specific to their own culture, says Chong. “The native English speaker is the only one who
might not feel the need to adapt to the others,” she adds.
Adapted from http://www.bbc.com/capital/story/20161028-native-english-speakers-are-the-worlds-worst-communicators
According to the text, read the statements and choose the correct alternative.
I – The company had a profit of hundreds of thousands of dollars.
II – The tricky word that caused the problem isn’t mentioned in the text.
III – Native speakers don’t usually think they should adapt in order to make themselves understood.
IV – Using abbreviations in emails facilitates the communication.
V – Non-native speakers choose language from a limited repertoire.
Native English speakers are the world’s worst communicators
It was just one word in one email, but it caused huge financial losses for a multinational company. The message, written in English, was sent by a native speaker to a colleague for whom English was a second language. Unsure of the word, the recipient found two contradictory meanings in his dictionary. He acted on the wrong one.
Months later, senior management investigated why the project had failed, costing hundreds of thousands of dollars. “It all traced back to this one word,” says Chia Suan Chong, a UK-based communications skills and intercultural trainer, who didn’t reveal the tricky word because it is highly industry-specific and possibly identifiable. “Things spiralled out of control because both parties were thinking the opposite.”
When such misunderstandings happen, it’s usually the native speakers who are to blame. Ironically, they are worse at delivering their message than people who speak English as a second or third language, according to Chong. “A lot of native speakers are happy that English has become the world’s global language. They feel they don’t have to spend time learning another language.”
The non-native speakers, it turns out, speak more purposefully and carefully, trying to communicate
efficiently with limited, simple language, typical of someone speaking a second or third language. Anglophones,
on the other hand, often talk too fast for others to follow, and use jokes, slang, abbreviations and
references specific to their own culture, says Chong. “The native English speaker is the only one who
might not feel the need to adapt to the others,” she adds.
Adapted from http://www.bbc.com/capital/story/20161028-native-english-speakers-are-the-worlds-worst-communicators
Native English speakers are the world’s worst communicators
It was just one word in one email, but it caused huge financial losses for a multinational company. The message, written in English, was sent by a native speaker to a colleague for whom English was a second language. Unsure of the word, the recipient found two contradictory meanings in his dictionary. He acted on the wrong one.
Months later, senior management investigated why the project had failed, costing hundreds of thousands of dollars. “It all traced back to this one word,” says Chia Suan Chong, a UK-based communications skills and intercultural trainer, who didn’t reveal the tricky word because it is highly industry-specific and possibly identifiable. “Things spiralled out of control because both parties were thinking the opposite.”
When such misunderstandings happen, it’s usually the native speakers who are to blame. Ironically, they are worse at delivering their message than people who speak English as a second or third language, according to Chong. “A lot of native speakers are happy that English has become the world’s global language. They feel they don’t have to spend time learning another language.”
The non-native speakers, it turns out, speak more purposefully and carefully, trying to communicate
efficiently with limited, simple language, typical of someone speaking a second or third language. Anglophones,
on the other hand, often talk too fast for others to follow, and use jokes, slang, abbreviations and
references specific to their own culture, says Chong. “The native English speaker is the only one who
might not feel the need to adapt to the others,” she adds.
Adapted from http://www.bbc.com/capital/story/20161028-native-english-speakers-are-the-worlds-worst-communicators
OXFAM AMERICA
Oxfam stands for the Oxford Committee for Famine Relief. It was started in Oxford, England in 1942 in response to the European famine-related issues resulting from the Second World War. Ten other countries worldwide, including the United States and Australia, have started chapters of Oxfam. They make up what is known as Oxfam International.
Oxfam America is dedicated to creating lasting solutions to hunger, poverty, and social injustice through long-term partnerships with poor communities around the world. As a privately funded organization, we can speak with conviction and integrity as we challenge the structural barriers that foster conflict and human suffering and limit people from gaining the skills, resources, and power to become self-sufficient.
Oxfam implements various global projects that target areas particularly affected by hunger. The projects focus on developing self-sufficiency of the communities in which they are based, as opposed to merely providing relief in the form of food aid. Oxfam’s projects operate on the communal level, and are developed by evaluating issues causing poverty and hunger in the community and subsequently the possible infrastructure that could end hunger and foster the attainment of self-sufficiency. Examples of projects in which Oxfam America has been or is involved range from a women’s literacy program in India to providing microloans and agriculture education programs for small-scale organic farmers in California.
Adapted from http://students.brown.edu/Hourglass_Cafe/Pages/about.htm
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