Questões de Concurso Sobre inglês
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A- The teacher provides students with a short newspaper article about a pool in their city that can close and tells them that they will write a letter to the newspaper asking for the pool to be open. B- Students choose the top six reasons and the teacher writes them on the board. C- Groups check each other's letters for grammatical and spelling errors and correct them. D- Teacher asks students in groups to brainstorm reasons for keeping pool open. E- Teacher asks students in his or her groups to write a draft of the letter using three of the reasons on the written list. F- Teacher collects all letters to send to newspaper editor. G- Groups tell their list of reasons for the whole class. H- Groups write an improved draft letter.
Mark the correct sequence:
ACTIVITY STEPS 1- objectives and steps 2- developing student interactive strategies 3- making students predict content
ACTIVITY OBJECTIVES ( ) reading activity ( ) planning a lesson ( ) acting out
Check the alternative presents the correct association between the columns:
I- Students in groups look at leaflets and brochures for content and language ideas for a formal writing assignment = authentic printed materials II- Students are asked by the teacher to call object names one after the other = flashcards III- Students act out conversations as doctors and patients = use of the dictionary IV- Students perform extra home grammar activities = workbook
Check the correct answer:
( ) understand and appropriate only nonverbal language ( ) build and expand knowledge about discursive genre and knowing how and when to use it in real communication situations ( ) read, understand and produce different discursive genres ( ) progressively develop the ability to look up at words in a dictionary ( ) identify and use the rules and conventions of writing appropriately
Mark the alternative that presents the correct sequence:
( ) understanding different oral discursive genres, respecting objectives and conditions of production ( ) producing oral texts, respecting the pronunciation and intonation marks in order to be understood ( ) relying on the relevant characteristics of a genre to build meaning ( ) recognizing and respecting different cultures as well as linguistic variations ( ) taking ownership of new ways of acting and interacting, enabling greater understanding of their role as a citizen of the world
Mark the alternative that presents the correct sequence:
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At a buffet service where all food is arranged on tables and do not take orders, the most polite and adequate
instruction a waiter should give to customers is:
What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and wellexecuted in the hospitality industry.
Compelling communication skills are important in a hotel regardless of some staff members not being guest-facing. A few hotels spend considerable amount of money on training their staff to interact with the guests. Good communication skills are a learned art and not a natural skill so one should consider training to enhance staff skills. Excellent communication skills enhance guest experience as this conveys that you are listening to your guests, valuing their feedback and conveying clear messages. Apart from communicating with the guests, your staff ought to know how to write emails. Good communication skills will impress your guests which will further prove beneficial to your hotel business.
Not only does the staff need to communicate successfully with the guests but also with other department employees. Few of the staff members might be able to speak in manageable English but those who don’t have English as their first language suffer due to their inability and fail to understand simple instructions and information […] Hotels should emphasize on providing communication skills training courses which cover everything from basic communication techniques to advanced empathy skills program.
(adapted from http://www.hotelogix.com/blog/2014/10/17/benefits-of-effectivecommunication-in-the-hotel-industry/)
What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and wellexecuted in the hospitality industry.
Compelling communication skills are important in a hotel regardless of some staff members not being guest-facing. A few hotels spend considerable amount of money on training their staff to interact with the guests. Good communication skills are a learned art and not a natural skill so one should consider training to enhance staff skills. Excellent communication skills enhance guest experience as this conveys that you are listening to your guests, valuing their feedback and conveying clear messages. Apart from communicating with the guests, your staff ought to know how to write emails. Good communication skills will impress your guests which will further prove beneficial to your hotel business.
Not only does the staff need to communicate successfully with the guests but also with other department employees. Few of the staff members might be able to speak in manageable English but those who don’t have English as their first language suffer due to their inability and fail to understand simple instructions and information […] Hotels should emphasize on providing communication skills training courses which cover everything from basic communication techniques to advanced empathy skills program.
(adapted from http://www.hotelogix.com/blog/2014/10/17/benefits-of-effectivecommunication-in-the-hotel-industry/)
What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and wellexecuted in the hospitality industry.
Compelling communication skills are important in a hotel regardless of some staff members not being guest-facing. A few hotels spend considerable amount of money on training their staff to interact with the guests. Good communication skills are a learned art and not a natural skill so one should consider training to enhance staff skills. Excellent communication skills enhance guest experience as this conveys that you are listening to your guests, valuing their feedback and conveying clear messages. Apart from communicating with the guests, your staff ought to know how to write emails. Good communication skills will impress your guests which will further prove beneficial to your hotel business.
Not only does the staff need to communicate successfully with the guests but also with other department employees. Few of the staff members might be able to speak in manageable English but those who don’t have English as their first language suffer due to their inability and fail to understand simple instructions and information […] Hotels should emphasize on providing communication skills training courses which cover everything from basic communication techniques to advanced empathy skills program.
(adapted from http://www.hotelogix.com/blog/2014/10/17/benefits-of-effectivecommunication-in-the-hotel-industry/)
What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and wellexecuted in the hospitality industry.
Compelling communication skills are important in a hotel regardless of some staff members not being guest-facing. A few hotels spend considerable amount of money on training their staff to interact with the guests. Good communication skills are a learned art and not a natural skill so one should consider training to enhance staff skills. Excellent communication skills enhance guest experience as this conveys that you are listening to your guests, valuing their feedback and conveying clear messages. Apart from communicating with the guests, your staff ought to know how to write emails. Good communication skills will impress your guests which will further prove beneficial to your hotel business.
Not only does the staff need to communicate successfully with the guests but also with other department employees. Few of the staff members might be able to speak in manageable English but those who don’t have English as their first language suffer due to their inability and fail to understand simple instructions and information […] Hotels should emphasize on providing communication skills training courses which cover everything from basic communication techniques to advanced empathy skills program.
(adapted from http://www.hotelogix.com/blog/2014/10/17/benefits-of-effectivecommunication-in-the-hotel-industry/)
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