According to the text

Com base no mesmo assunto

Q353181

Ano: 2013 Banca: CESPE / CEBRASPE Órgão: SEFAZ-ES Prova: CESPE - 2013 - SEFAZ-ES - Auditor Fiscal da Receita Estadual |

Q353181 Inglês

client satisfaction can be determined through the use of the service quality approach.

auditors do not always accurately perceive clients’ expectations.

the quality of goods and services can both be measured objectively.

due to its complexity, service quality cannot be measured in terms of clients’ perceptions of the service delivered.

audit firms need to have sufficient understanding of their clients in order to improve the quality of service they provide

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