Which of the following sentences best summarizes the text’s ...

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Ano: 2023 Banca: FUNDATEC Órgão: Prefeitura de Sapucaia do Sul - RS Prova: FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |

Q2286490 Inglês

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(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-

service/ - text especially adapted for this test).

*Bot: a computer program that works automatically, especially one that searches for and finds information on the internet. (www.dictionary.cambridge.org 09/09/23).

Which of the following sentences best summarizes the text’s main idea?

AI is going to replace most of the customer service jobs, therefore agents must learn to provide services that cannot be offered by bots.

AI is expected to replace the simple tasks in customer services, alleviating the burden of the agents and allowing them to focus on what really requires human attention.

The regulations and ethics of the AI use were not addressed yet, so it is risky for customers to depend on it to have their problems solved.

Most people do not like chat bots when reaching out to customer service and are asking for scientists to slow down the advancements towards AI.

People who work with customer service are usually very stressed because customers want everything to be solved as fast as possible.

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Which of the following sentences best summarizes the text’s ...

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