Analyze the following statements about the text and mark T, ...
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Ano: 2023
Banca:
FUNDATEC
Órgão:
Prefeitura de Sapucaia do Sul - RS
Prova:
FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286492
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Texto associado
(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
Analyze the following statements about the text and mark T, if true, or F, if false.
( ) Companies struggle to keep their customer service agents because the job is very stressful.
( ) Replacing agents constantly is costly for the companies and impacts the customer experience.
( ) AI will replace inefficient and stressed agents.
( ) AI will reduce the companies’ cost with agents in 45% per year.
The correct order of filling the parentheses, from top to bottom, is:
( ) Companies struggle to keep their customer service agents because the job is very stressful.
( ) Replacing agents constantly is costly for the companies and impacts the customer experience.
( ) AI will replace inefficient and stressed agents.
( ) AI will reduce the companies’ cost with agents in 45% per year.
The correct order of filling the parentheses, from top to bottom, is:
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