Analyze the following statements about the article and mark ...
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Ano: 2024
Banca:
FUNDATEC
Órgão:
Prefeitura de Vila Maria - RS
Prova:
FUNDATEC - 2024 - Prefeitura de Vila Maria - RS - Professor de Ensino Fundamental - Inglês |
Q2423362
Inglês
Texto associado
What is customer experience management?
(Available at: www.dynamics.microsoft.com/en-us/marketing/what-is-customer-experience-management-cxm/
– text specially adapted for this test).
Analyze the following statements about the article and mark T, if true, or F, if false.
( ) CXM and CRM are practically the same thing, except for the methods of analyzing customer behavior.
( ) CXM is capable of analyzing a high volume of data and then provide important information to help decision-making.
( ) Customers also benefit from companies using CXM because they have more satisfying experiences.
The correct order of filling the parentheses, from top to bottom, is:
( ) CXM and CRM are practically the same thing, except for the methods of analyzing customer behavior.
( ) CXM is capable of analyzing a high volume of data and then provide important information to help decision-making.
( ) Customers also benefit from companies using CXM because they have more satisfying experiences.
The correct order of filling the parentheses, from top to bottom, is:
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