broken windows relate to negative aspects of a place or busi...
Internet: www.profitadvisors.com (adapted).
1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.
It can be inferred from the text that
c-
it's the small flaws with customer service and lack of quality service providing that leads to the unintended consequences expostulated by the text