customers who have complained about a certain company make g...
Internet: www.profitadvisors.com (adapted).
1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.
According to the text,
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candidates for mystery shoppers to recruit include customers who already complain about their experieces with the company
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