the more successful a company is, the more satisfied its cus...
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Ano: 2007
Banca:
CESPE / CEBRASPE
Órgão:
Petrobras
Prova:
CESPE - 2007 - Petrobras - Administrador Júnior |
Q167264
Inglês
Texto associado
Internet: www.profitadvisors.com (adapted).
1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.
According to the text,
Internet: www.profitadvisors.com (adapted).
1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.
According to the text,
the more successful a company is, the more satisfied its customers are.
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Examples are Kmart e Enron . line 56
e-
successful companies need to cater to teh customers' need for satisfaction and quality. if anything, customers care about getting what they want from a business transaction, not if the company rendering the service has been successful in the past
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