some employees think they do not have to be nice with custom...
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Ano: 2007
Banca:
CESPE / CEBRASPE
Órgão:
Petrobras
Prova:
CESPE - 2007 - Petrobras - Administrador Júnior |
Q167265
Inglês
Texto associado
Internet: www.profitadvisors.com (adapted).
1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.
According to the text,
Internet: www.profitadvisors.com (adapted).
1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.
According to the text,
some employees think they do not have to be nice with customers.
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employees exhibiting an attitude of "a smile isn't in my job description" must be told that a smile is certainly required, and to find other emplyment if they can't fulfill the required behaviour
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