In the excerpt from the first paragraph “beyond the IT help ...
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Ano: 2022
Banca:
VUNESP
Órgão:
UNICAMP
Prova:
VUNESP - 2022 - UNICAMP - Técnico de Apoio ao Usuário de Informática - Helpdesk |
Q2052637
Inglês
Texto associado
IT HELP DESK
Working the IT help desk can be a great entry-level job.
As a help desk professional, your core responsibilities are to
provide technical help and support; that could mean setting
up and repairing computers or responding to a customer’s
question about how to use their computer, as well as
performing routine maintenance of a company’s computer
networks and internet systems or teaching staff how to use
new technologies. The job requires deep computer knowledge
and good technical and interpersonal skills. But what if you
want more? Additional credentials and advanced degrees can
help you move beyond the IT help desk. Here are three career
paths to consider.
(i) Cloud and systems administrator – Network and
systems administration is a natural next step from the IT
help desk. Organizations need reliable computer networks,
so there’s great demand for skilled professionals who can
manage, administer, and protect computer systems. (ii)
Network ops and security expert - Cybersecurity is a top-of-mind concern in every sector and industry. IT professionals
with expert training in network operations and security
systems are in high demand. (iii) IT manager – Yes, you will
need plenty of experience, credentials, and certifications; still,
you can get to a managerial or executive-level position from
the IT help desk. It can be tough to see the top through all
those steps of the stair, but the top is closer than you think.
Software development, computer network architecture,
and computer programming are other possible professions
those working on the IT help desk or in other entry-level
IT positions can pursue. In today’s ever-changing job
marketplace, there’s no one career pathway.
(https://www.wgu.edu. adaptado)
In the excerpt from the first paragraph “beyond the IT help
desk”, the underlined word may be substituted without
change in meaning by