Based on the five elements of the Service Lifecycle of ITIL ...

Próximas questões
Com base no mesmo assunto
Q1167794 Governança de TI

Based on the five elements of the Service Lifecycle of ITIL - Information Technology Infrastructure Library, match the column 1 with the one 2.


Column 1

(I) Service Transition.

(II) Service Strategy.

(III) Service Design.

(IV) Service Operation.

(V) Continual Service Improvement.


Column 2

(A) Day-to-day execution of services and service management processes. 

(B) Activities embedded in the service lifecycle.

(C) Standards, Policies and Strategies.

(D) Management of the changeover of a new or changed service and/or service management process into production TI.

(E) Plans to create and modify services and service management processes.


Choose the alternative with the right association. 

Alternativas