Based on the five elements of the Service Lifecycle of ITIL ...
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Ano: 2012
Banca:
COPS-UEL
Órgão:
SEAP-PR
Prova:
COPS-UEL - 2012 - SEFAZ-PR - Auditor Fiscal - Manhã |
Q1167794
Governança de TI
Based on the five elements of the Service Lifecycle of ITIL - Information Technology Infrastructure Library, match the column 1 with the one 2.
Column 1
(I) Service Transition.
(II) Service Strategy.
(III) Service Design.
(IV) Service Operation.
(V) Continual Service Improvement.
Column 2
(A) Day-to-day execution of services and service management processes.
(B) Activities embedded in the service lifecycle.
(C) Standards, Policies and Strategies.
(D) Management of the changeover of a new or changed service and/or service management process into production TI.
(E) Plans to create and modify services and service management processes.
Choose the alternative with the right association.