Questões de Concurso
Sobre interpretação de texto | reading comprehension em inglês
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Writing a business letter
Using the correct language and tone
Business letters ..I.. be written in a formal tone using business-like language. Although it ...II... be suitable to use a friendly and informal style for an office memo, you ..III.. remember that a business letter normally conveys information on a professional matter and the language used should reflect this. However, avoid using technical terms or jargon which may be unfamiliar or confusing to the reader.
Using correct spelling, punctuation and grammar
Using correct spelling is very important especially in regards to people’s names and any business or technical terms that you may be using. You can use the spell check facility in your word processing package or consult a dictionary before having someone review your letter.
Punctuation helps the reader understand your letter so it is important that you know how to use it correctly. You also need to be aware of where punctuation is used in a letter. For example, unless instructed otherwise, you should use the open punctuation style for correspondence. Open punctuation means that you do not use punctuation other than in the actual text. For example, the inside address would not have any punctuation. Open punctuation is often used in business correspondence to speed up the process of creating letters.
A simple grammatical error can easily make your letter look unprofessional. Make sure that you understand the basic rules of grammar.
If you are uncertain of the rules on punctuation or grammar then it would pay to consult an English language handbook or you could ask your supervisor.
Conveying the correct information
The purpose of a business letter is to convey specific information. Therefore, you must ensure that the correct details are provided. Any figures or financial information should be thoroughly checked before being reviewed by the person signing the letter.
Ensuring the correct enclosures are included
If the letter indicates that other documents will be enclosed then you must make sure that the correct documents are in fact enclosed.
Reviewing your
work Whenever you prepare a business letter, firstly prepare a draft copy which you have checked thoroughly. This draft copy should be presented for review. The review process may result in corrections or further information being added.
Make the appropriate changes and then present the letter again for another review. This process should be repeated, until the person signing the letter is satisfied that it correctly conveys their message.
Spacing
When you prepare your draft letter you should use one and a half or double spacing to allow the reviewer to easily make changes. The final letter can be prepared using single spacing unless your firm has other specific spacing requirements.
Filing business letters
You will need to take a photocopy of the final signed letter prior to sending it to the intended recipient(s).
(https://www.dlsweb.rmit.edu.au/toolbox/legal/OFFICE/T01/T01_A/T1_LCBK.html#language)
Read the following text.
In work-life interaction, it is clear from the chart that





Answer question about the text below:
Answer question about the text below:
From the reading of the text, check T (true) or F (false) and check the correct sequence:
( ) The lion was killed in US.
( ) Walter James Palmer is an investigator of the Zimbabwe Parks and Wildlife Management Authority.
( ) It’s illegal to kill any lion in Zimbabwe.
( ) Foreigners can receive a permit to kill buffalos in Zimbabwe.
Public diplomacy can be regarded as a sign of change in the handling of international relations.
The use of “by no means" (l. 2 and 3) emphasizes the negative statement made about the interest in public diplomacy.
Public diplomacy is an area which has the potential to raise different academic and research questions.
Most aspects of diplomacy are based on tradition, pragmatism, and expediency.
In the text, “as the tides of globalization alter the international landscape" (l. 11 and 12) can be correctly replaced by: in the way the movements brought by globalization alter the international scenarios.
The fact that diplomacy deals with ever-changing elements is indicated in the text by “shifting" (l.5) and “alter" (l.11).
Nonstate actors are gradually replacing state actors in the diplomatic relations.
Diplomacy has existed since the beginning of the human race. The act of conducting negotiations between two persons, or two nations within a large scope is essential to the upkeep of international affairs. Among the many functions of diplomacy, some include preventing war and violence, and strengthening relations between two nations. Diplomacy is most importantly used to set a specific agenda. Therefore, without diplomacy, much of the world's affairs would be abolished, international organizations would not exist, and above all the world would be at a constant state of war.
Internet: <www.e-ir.info> (adapted).
Diplomatic representatives or messengers have the mission to work as neutral agents for the common good.
Diplomacy has existed since the beginning of the human race. The act of conducting negotiations between two persons, or two nations within a large scope is essential to the upkeep of international affairs. Among the many functions of diplomacy, some include preventing war and violence, and strengthening relations between two nations. Diplomacy is most importantly used to set a specific agenda. Therefore, without diplomacy, much of the world's affairs would be abolished, international organizations would not exist, and above all the world would be at a constant state of war.
Internet: <www.e-ir.info> (adapted).
Diplomacy has always been present along the history of humankind.
Diplomacy has existed since the beginning of the human race. The act of conducting negotiations between two persons, or two nations within a large scope is essential to the upkeep of international affairs. Among the many functions of diplomacy, some include preventing war and violence, and strengthening relations between two nations. Diplomacy is most importantly used to set a specific agenda. Therefore, without diplomacy, much of the world's affairs would be abolished, international organizations would not exist, and above all the world would be at a constant state of war.
Internet: <www.e-ir.info> (adapted).
Every international transaction is carried out through diplomatic mediation.