Questões de Concurso Para prefeitura de sapucaia do sul - rs

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Q2286496
Inglês Advérbios e conjunções | Adverbs and conjunctions ,
Ano: 2023 Banca: FUNDATEC Órgão: Prefeitura de Sapucaia do Sul - RS Prova: FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286496 Inglês



(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).


*Bot: a computer program that works automatically, especially one that searches for and finds information on the internet. (www.dictionary.cambridge.org 09/09/23).
The word in bold “differently” (l. 25) is: 
Alternativas
Q2286495
Inglês Interpretação de texto | Reading comprehension ,
Ano: 2023 Banca: FUNDATEC Órgão: Prefeitura de Sapucaia do Sul - RS Prova: FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286495 Inglês



(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).


*Bot: a computer program that works automatically, especially one that searches for and finds information on the internet. (www.dictionary.cambridge.org 09/09/23).
What are the highlighted words “it” (l. 21), “those” (l. 24), and “which” (l. 31) referring to, respectively?
Alternativas
Q2286494
Inglês Verbos | Verbs ,
Ano: 2023 Banca: FUNDATEC Órgão: Prefeitura de Sapucaia do Sul - RS Prova: FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286494 Inglês



(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).


*Bot: a computer program that works automatically, especially one that searches for and finds information on the internet. (www.dictionary.cambridge.org 09/09/23).
Consider the verb tense in the sentence “AI has shown up everywhere in recent months” (l. 01-02). Which of the following is NOT a regular use of this verb tense?
Alternativas
Q2286493
Inglês Interpretação de texto | Reading comprehension ,
Ano: 2023 Banca: FUNDATEC Órgão: Prefeitura de Sapucaia do Sul - RS Prova: FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286493 Inglês



(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).


*Bot: a computer program that works automatically, especially one that searches for and finds information on the internet. (www.dictionary.cambridge.org 09/09/23).
Which of the following questions is NOT answered by the text?
Alternativas
Q2286492
Inglês Interpretação de texto | Reading comprehension ,
Ano: 2023 Banca: FUNDATEC Órgão: Prefeitura de Sapucaia do Sul - RS Prova: FUNDATEC - 2023 - Prefeitura de Sapucaia do Sul - RS - Professor A2 – Língua Inglesa |
Q2286492 Inglês



(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).


*Bot: a computer program that works automatically, especially one that searches for and finds information on the internet. (www.dictionary.cambridge.org 09/09/23).
Analyze the following statements about the text and mark T, if true, or F, if false. 

( ) Companies struggle to keep their customer service agents because the job is very stressful.
( ) Replacing agents constantly is costly for the companies and impacts the customer experience.
( ) AI will replace inefficient and stressed agents.
( ) AI will reduce the companies’ cost with agents in 45% per year.

The correct order of filling the parentheses, from top to bottom, is:
Alternativas
Respostas
816: D
817: A
818: E
819: E
820: C
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