Questões da Prova CESPE - 2007 - Petrobras - Administrador Júnior

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Q167263 Inglês

Internet: www.profitadvisors.com (adapted).


1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.

According to the text,

for customer contact positions, the candidate’s educational background is the decisive factor.
Alternativas
Q167262 Inglês

Internet: www.profitadvisors.com (adapted).


1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.

According to the text,

customers who have complained about a certain company make good candidates for mystery shoppers.
Alternativas
Q167261 Inglês

Internet: www.profitadvisors.com (adapted).


1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.

According to the text,

customer service and the image presented by the business is a concern solely of the business owner.
Alternativas
Q167260 Inglês

Internet: www.profitadvisors.com (adapted).


1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.

It can be inferred from the text that

some broken windows mentioned for New York do not differ much from those in Brazil.
Alternativas
Q167259 Inglês

Internet: www.profitadvisors.com (adapted).


1turnstile – a narrow gate at the entrance of something, with metal bars that move in a circle so that only one person at a time can go through.
2squeegee – an object used for cleaning windows, consisting of a short handle with a rubber blade.
3jaywalking – a dangerous or illegal way of crossing a street at a place where cars do not usually stop.
4hubris – a very proud way of talking or behaving that offends people.

It can be inferred from the text that

time and money spent training employees on how to deal with people really pays off.
Alternativas
Respostas
111: E
112: C
113: E
114: C
115: C